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Client Services

Client Services at PFC

Dedicated To World Class Client Service

Our focus is to differentiate ourselves by providing the highest level of customer service to our clients while achieving the best performance. PFC works closely with our clients to develop programs that will maximize their return. We believe that each client’s needs are unique, and will strive to tailor our services for a successful partnership. You can be assured that you are aligned with an organization that has a thorough understanding of the collection industry. Our staff will also stay abreast of your continuing needs through on-going and personal contact.

Our client services department is one of the most experienced teams of debt collection professionals available. Nearly all of our employees have been with the organization for more than a decade and bring a wealth of knowledge in many debt recovery aspects. Below are highlights of what you can expect from our client services division.

  • Dedicated Customer Service Representatives
  • Formal and Custom Reporting
  • Access PFC, Online Account Management
  • Advanced Call Center Technology and Resources
  • Professional Training Seminars for Your Staff
  • Legal Department
  • 24 Hour Guaranteed Response Time on All Client Requests

Access PFC - Online Account Management

  • Number of Accounts Placed

  • Amount Placed

  • Amount Collected

  • Closed/Returned Accounts

  • Open Accounts

  • Collection Activity

 

""[Legal] assignments are received more timely and in one central location. They can be processed, verified and approved the same day they are received . This has decreased the turnaround time, backlog of assignments and the need for duplicate requests." - In response to PFC's new legal portal, SimPLE"
- Banner Health


ACA International BBB - Professional Finance Company, Inc. International Association of Commercial Collectors, Inc.