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The People at PFC

Our personnel philosophy is to train staff well so they will succeed and become long-term employees.  PFC's recovery specialists average six years and most of our management team has over 20 years experience in the credit and collections industry.  Our team produces liquidation rates well above the national average.

Experts in Bad Debt Recovery

It takes the right people to be successful in the debt recovery industry. PFC employs a full-time Professional Development Specialist who continually trains staff on advanced debt collection techniques. All employees with the company for greater than three months go through Professional Collection Specialist (PCS) Certification via an exam through ACA International. This certification includes detailed training in all levels of Fair Debt Collections Practices Act (FDCPA) as well as Professional Telephone Collection Techniques (PTCT) which equips them with the skills necessary to confidently talk to consumers.

Our clients consider the staff to be an educational resource. We offer informative seminars along with supplemental reference materials to reduce your risk of past due accounts. PFC's staff is friendly and helpful and most have been with the company for over 10 years. When you submit a question or an account, you are guaranteed a response within 24 hours.

"PFC has proven time and again that they are flexible and willing to customize effective debt collection programs to meet our specific needs. Our company has found PFC to be an invaluable business partner."
- Atmos Energy

ACA International BBB - Professional Finance Company, Inc. International Association of Commercial Collectors, Inc.